Every
now and then, Americans are reminded of the true meaning of
Thanksgiving. For Guy Taylor, it began the morning of Sept. 11, as he
sat at his desk at the New York Board of Trade at Four World Trade
Center. Taylor heard a sound, which started as a loud hum and quickly
grew in intensity. Soon "it sounded like a jet plane was coming down
the hall," said the Clarksdale, Miss., native and current director of
public relations for NYBOT.
Moments later a thunderous explosion literally rippled the skin on
Taylor’s arms. Taylor, a bachelor whose parents own farmland around
Clarksdale, rushed to the window facing Church Street.
"It looked like it was snowing," Taylor said of the millions of pieces of paper and debris descending upon the street.
Taylor’s first thoughts were that a jetliner had strayed off course or
that terrorists had launched a missile from a boat in New York Harbor.
He did know that whatever happened was close, scant feet from NYBOT
facilities, which house several commodity exchanges (including the New
York Cotton Exchange). Within moments of the blast, Mark Fichtel, NYBOT
president, ran from office to office telling everyone in no uncertain
terms, "Get out of the building!"
Taylor obliged, leaving behind his cell phone, laptop computer, a blue
suit coat and perhaps a more innocent view of life. He headed toward
the stairs for the eight-story descent to the street.
At the ground floor, the building’s security force had formed a human
barricade in front of all exit doors. "I think they were afraid
something was going to fall on us if we went outside," Taylor said.
But the security officers’ precaution soon gave way to reason and the
resolve of the crowd as Taylor and others quickly shuffled through the
revolving doors to the street.
Taylor didn’t turn around to measure the carnage at the World Trade
Center (and did not want to speak of the terrible things that others
saw there). He just ran, thinking any missile might have contained
deadly nerve gas or another chemical agent.
As Taylor scrambled across Church Street, he instinctively grabbed a
piece of paper floating by. It was a news release from a public
relations office in the doomed tower, probably written by someone who
held a job similar to his. He saved it.
He ran past a bus that had crashed into a lamp pole on Church Street and
a taxi cab abandoned in the middle of the street with its doors open
and windows blown out.
Clear of the blast site, Taylor’s first thought was to let loved ones
know he was alive, but the lines were six-deep at pay telephones. When
he saw a group of businessmen collecting their breaths on a street
corner, he asked to borrow a cell phone. Taylor called everyone he
could as news media helicopters gathered overhead.
Taylor’s dismay deepened when he learned that two hijacked jet planes
had been flown into the twin towers at the WTC and suspected that more
attacks may be imminent. He was surprised to see a lone taxi in the
street, fully operational and waiting for a fare. "I got in and told
him to head north, but to avoid the Empire State Building and the
United Nations."
He arrived home safely, but nonetheless stunned at how an ordinary
Manhattan morning had turned so deadly, so quickly and so close to home.
Taylor also knew that his life’s priorities had changed. "I realized how important my family and God were to me," he said.
Taylor and the nearly 2,000 other NYBOT employees had little time to
grieve for friends and colleagues lost in the attack. Millions of
people, as well as a number of competing exchanges, were waiting to see
how NYBOT, which handles $300 billion in total contract value annually,
would respond to the calamity. Most were hoping for the best, a handful
undoubtedly wishing for the worst.
So Taylor and his co-workers dealt with the tragedy the only way they knew — they went back to work.
"We had a three-phase plan," Taylor said. "One, we wanted to get into
our backup facility in Long Island City, Queens, and get it operational
as quickly as possible."
Some staffers wasted no time at all. "People who barely escaped the WTC
with their lives went directly to the backup facility in Queens and
started setting up because they knew that’s what they needed to do."
By then, it was obvious that the NYBOT facility at the WTC had been
severely damaged by the collapsing towers. In fact, the facade of the
building was all that was standing. Later, a demolition ball brought it
down.
Unknown to most people at the time, $650 million in gold and silver was
being kept in a special vault four floors beneath Four World Trade
Center. The gold and silver were recently recovered.
Over the next few days, Taylor and Fichtel appeared on numerous
television shows and radio programs, talking about the exchange’s
efforts to resume normal operations.
"We probably could have been up and running by Thursday (Sept. 13),"
said Charles Falk, NYBOT chairman. "But there were problems with some
of our clearing members."
Instead, NYBOT waited and held a mock trading session at the new facility on Saturday, Sept. 15, to work out any kinks.
"We really didn’t have a lot of time to try to trade," Taylor said of
the mock session. "It was more of an orientation. It was very emotional
for everybody. It was the first time we had seen each other since the
attack. I saw a lot of guys hugging."
Taylor said that the new phone system in the facility was not quite able
to handle the volume of calls that morning which "crashed the system."
"We called Mayor Giuliani and he had an army transport plane from Texas bring in a new switch," Taylor said.
The first day of real trading commenced on Monday, Sept. 17. A month
later, futures and options trading at the new facility had reached
seasonally normal and even higher levels, according to Taylor.
The cost of moving into the new space was estimated at $2.5 million to $3 million.
In phase two, NYBOT plans to expand the dimensions of the current
building, which is one-fourth the size of the WTC facility, and return
to more-normal operating hours. The WTC facility had 13 pits that
supported four- to five-hour daily trading schedules. Each commodity at
the backup facility currently trades on two pits for one and a half
hours a day.
That expansion is now under way.
The last phase is for NYBOT to move into a permanent facility as soon as
possible. And there is good reason. NYBOT reports that at least one
foreign exchange has indicated that it will try to take advantage of
the current emergency by attempting to transfer NYBOT’s role as world
price-setter in coffee, sugar, cocoa, cotton and orange juice to its
own financial center.
NYBOT estimates the cost of a new facility, plus the cost of expanding
the backup facility, at around $142 million. While NYBOT had insurance
for certain elements of the loss at WTC, the policy does not come close
to covering the full cost of establishing a new permanent facility and
of outfitting temporary facilities.
Taylor noted that NYBOT is seeking financial assistance from local, state and federal governments as it rebuilds.
By November, the terror of Sept. 11 had still not subsided for
Taylor, who says he has had very little rest. "Things aren’t the same
anymore, not just for me, but for the country."
And the anthrax scare, especially since exposures have been reported in
New York, "is keeping everyone on edge. Our mail is scanned and the guy
who delivers mail wears gloves and a mask and is prepared on what to
keep an eye out for."
Taylor planned a family reunion in October with his parents, Walter and
Word, who have homes in both Oxford, Miss., and Gulfport, Miss., sister
Missie and brothers Will, Buddy and Clint.
The family also planned to be together this Thanksgiving. Certainly, the gathering will have special meaning.
"Our family has been through a lot recently," he said. "It’s tough to
hear my family members explain their feelings, that they were trying to
deal with the fact that I might be gone."
What’s he going to do when he sees his family for the first time since
Sept. 11? "I’m going to be overwhelmed by the sense of gratitude and
thankfulness," he said. "But I’m not really sure how it’s going to hit
me. I think it’s going to sweep me away."
e-mail: erobinson@primediabusiness.com.
|